Introducing Shipment Guard — Helping Shopify Merchants Protect Their Margins

After more than a year of development, we’re excited to officially launch Shipment Guard — a solution designed to help Shopify brands reclaim their lost margins across the post-purchase journey.

Many Shopify merchants may already be familiar with Address Guard, a platform launched back in 2022 to solve costly address verification issues. It quickly gained traction by helping brands avoid shipping carrier fees, redelivery charges, and operational headaches tied to failed deliveries. Today, thousands of Shopify merchants rely on it to automate shipping policies and prevent delivery errors.

But even among brands using tools like Address Guard, one thing has become clear: delivery issues are just the tip of the iceberg when it comes to post-purchase margin loss. That’s exactly where Shipment Guard comes in.

Shipment Guard goes beyond delivery failures to help Shopify merchants reduce hidden costs, streamline post-purchase operations, and recover profits that would otherwise be lost. From automating claims to optimizing shipping protection policies, Shipment Guard is designed to ensure brands keep more of every sale.

- Support costs with common problems such as “wrong size” or “forgot discount code” are taking away valuable time for the customer service team. Sure, live chat macros help to an extent, but your agents still spend up to 60% of their time on routine requests that customers can handle themselves.

- Shipping protection vendors like Route are quietly pocketing 50%+ of protection fees while you handle all the customer service headaches. One of the pilot customers was doing 10k+ orders/mo and realized they were missing out on $250k/yr in additional profits. 

- When packages go missing, your team burns hours creating CSV files, calling carriers, and manually processing refunds/reships for customers. Each claim costs you 30+ minutes of staff time, plus the product replacement and the underlying frustrated customer who's still waiting for resolution.

The pattern: You'd save margin on delivery, only to lose it on support overhead and vendor revenue cuts.

Introducing Shipment Guard

A solution designed to resolve all of these issues, bringing everything together in one unified platform for Shopify brands. Today, the curtain is officially being raised on Shipment Guard!

Self-Service Order Editing

Give customers an “amazon” like experience to handle their own order changes, without contacting customer service. Our goal is to help eliminate costly support tickets for routine changes. 

• 15+ common modules that can be enabled / customized to meet your needs. 

• Address Verification powered by Address Guard with support for 240+ countries.

• Generate additional revenue post-purchase by showing upsells on the Thank you & Order Status page. 

Revenue-Generating Shipping Protection

Keep 100% of protection revenue while driving loyalty for your customers.

• Deliver a true VIP Checkout experience for customers with built-in benefits such as bonus store credit or loyalty points. 

• Offer peace of mind while keeping 100% of the shipping protection fees - no commissions or cuts taken.

• Automated claims, A/B pricing tests, and margin protection in one tidy flow.

Automated Claims Processing

Provide instant resolutions for customers in seconds without staff involvement, further saving on operational costs and keeping customers happy when issues arise.

• When a problem arises, a rules-based automation system handles refunds or reshipments for you in seconds.

• Stay protected against bad actors with built-in fraudulent claim protection.

• Reclaim hours of your support team’s time. 

What’s next? 

The roadmap for 2025 is packed, with several new products already in development to expand the Shipment Guard platform. The goal is to continually add features that help brands protect their margins while driving revenue through order editing upsells and order protection.

Request a Demo

Click here to book a 20-minute demo tailored to your brand’s exact needs.

Ready to Get Started?

Click here to start your 7-day free trial with same-day onboarding from the founders.